Also, literally anyone comes into Preferred Club, they haven't paid the extra fee and some people we spoke to weren't even staying in the hotel. By 6.30am every lounger by the pool and on the beach was reserved. Again, if you pay your butler or get friendly with the pool staff and pay them too then they will save you a sun lounger. You cannot get a sun lounger unless you set your alarm for 6am or earlier and go down to save one. The biggest problem is with preferred club. The hotel claims you cannot book but if you pay your butler enough they will reserve you a table! Food in the buffet restaurant not good, long queues, food cold, most choices nearly always empty. Private pool NOT private, numerous people walking past at the back, low walls around pool with the guests in the next room sitting on said wall! Food in the four main restaurants is good but every evening we were there we had to wait at least 1hr 30mins for a table. TV came off wall, sink in bathroom span around, shower cubicle grubby, handmade lock on patio door plus other niggling things. You are asked to WHATSAPP you butler to answer any questions you have - never heard or experienced anything like it! Room was in need of some attention. There is literally no information anywhere in your room to tell you what is going on in the resort, where anything is, restaurant opening times, entertainment info etc. After travelling for 15 hours this is not what you want, you just want to check in and be shown to your room. Along with 6 other people we were shown very briefly around the complex and then had to drop off each couple to their rooms before getting to ours. We were assigned a butler who is supposed to be your 'go to' for everything during your stay. From the minute you walk into the lobby you are pounced upon by staff - each and every one of them wanting a tip. We paid just over £3800 (excluding flights) for one week in preferred club and a room with private pool. Recently returned from a weeks stay and it is with mixed emotions that I write this review.
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